Case Study: Open Utilities achieves doubled weekly deals and increased agent productivity with MaxContact

Open Utilities - Customer Case Study

Open Utilities, an energy services company based in Blackpool, faced operational strain after moving to larger premises and expanding their team from about six to fifteen agents. They lacked detailed visibility into staff processes and productivity, so they evaluated dialler providers and selected MaxContact for its responsive demo, comprehensive contact-centre/dialler solution, development support and dedicated account management.

MaxContact implemented its dialler/contact-centre solution along with ongoing support and a dedicated account manager, streamlining outbound calling and phone number delivery. The result: Open Utilities’ deals per week have more than doubled, agents report much higher productivity thanks to quicker number delivery, and the company praises MaxContact’s friendly, efficient support and hands-on account management.

Open Utilities