Case Study: Zinc Group (UK debt collections firm) achieves 75% more daily payments with MaxContact

Zinc Group - Customer Case Study

Zinc Group, a UK-based B2B and consumer debt collections company with 65 call centre users and over 50 office staff, faced major issues with their predictive dialler provider Elsbeth — poor support, instability, staff inefficiency, compliance risks from short call‑recording retention, non‑configurable real‑time stats and overall mediocre performance. After a procurement process they selected MaxContact to replace their predictive dialler and address these challenges.

MaxContact delivered a more stable predictive dialler with real‑time, configurable dashboards and additional features that improved reporting, training and compliance. The switch drove measurable gains: Zinc Group moved from a best day of 260 payments/arrangements with 65 agents on the old system to 455 with the same number of agents using MaxContact, along with more consistent statistics and better‑targeted collection strategies.

Zinc Group