Case Study: InDebted achieves 30% higher call productivity with MaxContact AI Agent

InDebted 30% Productivity Gain with MaxContact

InDebted, a fintech startup focused on helping customers manage debt in a more empathetic and self-serve way, needed a smarter alternative to IVR when call volumes surged during COVID-19. The company wanted to keep supporting customers with payments and enquiries while freeing agents to focus on more complex cases, using MaxContact’s AI Voice Agent.

MaxContact created a conversational AI agent named Brooke to answer every call 24/7, guide customers through self-serve options, and route unresolved issues to human agents. The result was 100% of calls answered by AI, a 30% increase in daily agent case resolution rates, and a 12% resolution rate for AI Agent conversations, helping InDebted significantly improve productivity and customer service.

InDebted