Hiver B2B Case Studies & Customer Successes

Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies globally and is one of the most loved products built for Gmail and G Suite.

1% for the Planet cuts response times from 4 days to 48 hours with Hiver

1% for the Planet

Air Comm achieves 25% faster customer service with Hiver

Air Comm

Tai Roach

Support Team Manager

Air Comm achieves 25% faster customer service with Hiver

Air Comm

Align Brooklyn saves 50 hours/month on customer email management with Hiver

Align Brooklyn

Pamela Brown

Co-Founder

Align Brooklyn achieves faster, more consistent customer support with Hiver

Align Brooklyn

AppsFlyer achieves 197 hours saved in a month with Hiver

AppsFlyer

Michelle Reznick

Billing and Collections Team Leader

Arctic Invent achieves a 20%+ efficiency gain and eliminates communication bottlenecks with Hiver

Arctic Invent

Govind Kedia

Vice president

Arrive Logistics handles emails 40% faster with Hiver

Arrive Logistics

Arrive Logistics achieves 40% faster email handling with Hiver

Arrive Logistics

Christina O'Connor

Manager, Finance

Bergen Logistics achieves 72% faster time-to-first-response and saves 1,535 hours/month with Hiver

Bergen Logistics

Johanny Rodriguez

Associate Director of Account Manager

BNI Alberta South achieves 23 hours/week time savings and faster, collaborative email support with Hiver

BNI Alberta South

Bartek Marczak

Operations Manager

BNI Alberta South achieves faster, smoother remote email support with Hiver

BNI Alberta South

Boise State University improves email management and avoids missed deadlines with Hiver

Boise State University

Boise State University saves 197 hours a month and eliminates missed deadlines with Hiver

Boise State University

Matt Smith

Associate Director

Bynder saves 198 hours monthly with Hiver

Bynder

CFR Rinkens streamlines 20,000+ monthly conversations with Hiver

CFR Rinkens

Boise State University achieves better email management and zero missed deadlines with Hiver

CFR Rinkens

Michael Sanchez

Operations Specialist

CGX Systems saves $2,500 a month with Hiver

CGX Systems

CGX Systems saves 10 hours and $2,500 every month with Hiver

CGX Systems

Ira Friedman

President

Clutter achieves 25% faster email responses with Hiver

Clutter

Brennan Hicks

People Operations Project Manager

Clutter improves email response efficiency by 25% with Hiver

Clutter

Cohere Health saves 20+ hours a month with Hiver

Cohere Health

Cohere Health tracks CSAT, hits SLAs, and saves 20+ hours a month with Hiver

Cohere Health

Taylor Garceau

Program Manager, Customer Success

Conservice saves 265 hours a month with Hiver

Conservice

Continental Stock Transfer & Trust Company achieves 99% SLA compliance with Hiver

Continental Stock Transfer & Trust Company (cstt)

Countless (New York cloud-based accounting firm) saves 29 hours/month and streamlines customer service with Hiver

Countless

Brittany Turner

Founder

Countless streamlines customer service with Hiver

Countless

Craftgate achieves faster fintech support and saves 130+ hours a month with Hiver

Craftgate

DecksDirect achieves 60% faster finance email processing with Hiver

DecksDirect

Nina Rodriguez

DecksDirect

DecksDirect handles finance emails 60% faster with Hiver

DecksDirect

Direct Expedite improves expedited customer support with Hiver

Direct Expedite

Dooley Noted reduces email triage time by 75% with Hiver

Dooley Noted

Egnyte achieves 40% faster response times with Hiver

Egnyte

Fireco saves 114 hours a month with Hiver

Fireco

Fishburners streamlines member support and saves 25 hours a month with Hiver

Fishburners

Flexport achieves 50% faster customer email resolution with Hiver

Flexport

Nathan Strang

Ocean Freight Operations Manager

Flexport resolves customer emails 50% faster with Hiver

Flexport

Futurebooks achieves effortless email management and improved team collaboration with Hiver

Futurebooks

George Mathew

Director

Get It Made achieves 250% efficiency boost with Hiver

Get It Made

Get It Made achieves 250% efficiency improvement and 25% faster customer responses with Hiver

Get It Made

Fin Brown

Project Manager

iQ Food Co. achieves 30 hours/month time savings and faster customer responses with Hiver

iQ Food Co.

Arthur Bekermen

Chief Operating Officer

iQ Food Co. saves 30 hours/month with Hiver

iQ Food Co.

itGenius achieves personalized, faster customer support with Hiver

itGenius

Scott Gellatly

General Manager

itGenius saves 40 hours a month with Hiver

itGenius

ITS Logistics slashes quote turnaround times with Hiver AI

ITS Logistics

Jeffrey Gitomer boosts sales efficiency by 50 hours per month with Hiver

Jeffrey Gitomer

Jeffrey Gitomer achieves increased sales and saves 50 hours per month with Hiver

Jeffrey Gitomer

Erika Abrams

Team Gitomer

JR Pass cuts response times by 60% with Hiver

JR Pass

Kiwi.com achieves 100% SLA success rate and saves 167 hours/month with Hiver

Kiwi.com

David Pinto

Business Development

LatestFreeStuff achieves streamlined task assignment and effortless shared-inbox management with Hiver

LatestFreeStuff

Deepak Tailor

Founder

Miki Travel Online Limited reduces customer service handling time by 67% with Hiver AI

Miki Travel Online Limited

Morgan State University boosts productivity by 90% with Hiver

Morgan State University

New Hope Fertility Center achieves 2X faster patient support with Hiver

New Hope Fertility Center

Jennifer Nguyen

Operations Associate

New Hope Fertility Center achieves faster patient support with Hiver

New Hope Fertility Center

New York Custom Labels achieves faster deal-closing and saves 105 hours/month with Hiver

New York Custom Labels

Myles Schepetin

Marketing Director

New York Custom Labels saves 105 hours and speeds up customer service with Hiver

New York Custom Labels

Noble Schools saves 50+ hours a week with Hiver

Noble Schools

Oakland Public Education Fund saves 61 hours a month and responds 72% faster with Hiver

Oakland Public Education Fund (Ed Fund)

Optica saves 390+ hours in internal support operations with Hiver AI

Optica

Oxford Business Group achieves 2X faster support with Hiver

Oxford Business Group

Oxford Business Group achieves 2X faster support with Hiver

Oxford Business Group

Christian Sibayan

Manager - Field Operations and Systems

Pattern Life streamlines support and saves hundreds of hours with Hiver

Pattern Life

Ping Identity cuts resolution times by 65% with Hiver

Ping Identity

Reali achieves 55 hours/month time savings and improved email accountability with Hiver

Reali

Virginia Trowbridge

Pulse Manager

Rush Order achieves 20% faster response times with Hiver

Rush Order

Sapir Realty achieves faster, more efficient tenant communication and team collaboration with Hiver

Sapir Realty

Jennifer Slutzky

Founder

Scandit improves email response times with Hiver

Scandit

Someflu achieves streamlined Gmail group management and cleaner team workflows with Hiver

Someflu

Alexandre Lacour

Executive Director

Specialty Box & Packaging Co. achieves Agile customer service and saves 80 hours a month with Hiver

Specialty Box & Packaging Co.

Joshua Fialkoff

Chief Operating Officer

Specialty Box & Packaging Co. saves 80 hours a month with Hiver

Specialty Box & Packaging Co.

ThemeSelection achieves 30% faster response times with Hiver

ThemeSelection

Totalstay achieves effortless, streamlined booking management with Hiver

Totalstay

Travelist saves 160+ hours a month with Hiver

Travelist

Travelist achieves 50% faster first responses and 44% faster resolution times with Hiver

Travelist

Jędrzej Dąbrowski

Junior Product Manager

Unity Influence achieves effortless, systematic email management with Hiver

Unity Influence

Patrick

Co-founder

USource achieves streamlined Gmail-based project management and boosted client satisfaction with Hiver

USource

Daniel Wilson

Founder & Cheif Executive Officer

Vacasa achieves 80% faster ticket resolution with Hiver

Vacasa

Sonia Cruz

Care Manager

Visiting Angels achieves 100% productivity increase and saves 62 hours/month with Hiver

Visiting Angels

Luke Thompson

Co-owner

Whitestone achieves faster client communication and 160+ hours saved with Hiver

Whitestone

WS Display achieves 59% faster first responses and saves 495 hours/month with Hiver

WS Display

Dakotah Shore

IT Manager

WS Display saves 495 hours with Hiver

WS Display

Zodiak Management slashes response time by 90% with Hiver

Zodiak Management

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