Case Study: iQ Food Co. achieves 30 hours/month time savings and faster customer responses with Hiver

How iQ Food Co. uses Hiver remotely to drive positive CX

iQ Food Co., a Toronto-based fast-casual restaurant chain with about 150 employees across nine locations, struggled with a chaotic shared inbox (hello@iqfoodco.com) that funneled diverse customer queries to an area manager. Before adopting Hiver, the team relied on copied templates, group distribution, CC/Bcc and forwards, which caused duplicate work, confusion over who should reply, and slow customer responses. iQ Food Co. chose Hiver to centralize and streamline their email workflow.

Hiver implemented shared mailbox management with Email Templates, Collision Alerts and clear assignment/delegation so teammates knew who was handling each message and could reply faster without overlap. The change removed the need for 10 people to constantly monitor the inbox, eliminated guesswork, and delivered measurable gains — iQ Food Co. saved 30 hours in a month while improving response speed and customer experience thanks to Hiver.

iQ Food Co.

Arthur Bekermen

Chief Operating Officer