Case Study: New York Custom Labels achieves faster deal-closing and saves 105 hours/month with Hiver

Hiver helps New York Custom Labels close deals faster

New York Custom Labels, a custom-label manufacturer founded in 2001, was struggling with an inefficient email workflow: sales inquiries to their sales@ address were manually forwarded, lacked visibility, and sometimes generated duplicate replies. To solve this, they adopted Hiver — using its Gmail-integrated shared inbox, Auto Assignment, Email Templates and visibility features to manage customer emails without learning new software.

Hiver’s shared inboxes, Auto Assignment, Email Templates, Collision Alerts and email-status tracking automated assignments, prevented duplicate work, and made follow-ups systematic. As a result New York Custom Labels saved 105 hours a month, sped up quote responses (improving conversion rates), and gained full visibility into team activity so conversations never stall when someone is away — all enabled by Hiver.

New York Custom Labels

Myles Schepetin

Marketing Director