Case Study: Boise State University achieves better email management and zero missed deadlines with Hiver

CFR Rinkens manages 20,000+ conversations per month with ease

CFR Rinkens used Hiver, a shared inbox and email management solution, to address the challenges of managing high volumes of customer emails, coordinating team responses, and avoiding missed messages as requests came in from multiple channels. The team needed a better way to assign emails, maintain visibility, and ensure timely follow-up across staff members.

With Hiver, CFR Rinkens centralized email handling with shared inboxes, assignments, tags, notes, and status tracking to improve collaboration and accountability. Hiver helped the team stay organized, respond faster, and reduce the risk of dropped communication, leading to more efficient customer support and smoother internal coordination.

CFR Rinkens

Michael Sanchez

Operations Specialist