Case Study: Countless (New York cloud-based accounting firm) saves 29 hours/month and streamlines customer service with Hiver

How Countless revamped its customer service with efficient email management

Countless is a New York–based cloud accounting firm founded by Brittany Turner that provides bookkeeping, payroll and tax services to small and e‑commerce businesses. As the business grew beyond a single Gmail inbox, Countless needed an email collaboration solution that worked inside Gmail to enable delegation, real‑time training and shared responsibility — Brittany evaluated Help Scout and Hiver and chose Hiver for its in‑Gmail workflow.

Hiver implemented shared inboxes, email assignment, Hiver Notes, Shared Drafts and Templates so the Countless team could collaborate directly in Gmail, train new hires, maintain consistent client communications and retain full visibility into conversations. Using Hiver, Countless scaled to a five‑person team, now uses four shared inboxes, and saved 29 hours a month while improving response quality, delegation and operational efficiency.

Countless

Brittany Turner

Founder