Case Study: Futurebooks achieves effortless email management and improved team collaboration with Hiver

Futurebooks effortlessly manages a deluge of emails with Hiver

Futurebooks, a Singapore-based firm of company secretaries and chartered accountants serving growth startups, was struggling to manage numerous departmental email addresses. Handling group mail required admins to forward messages, caused email ping‑pong and cluttered inboxes, risked leaking internal discussions to clients, and made tracking task status cumbersome. To fix this, Futurebooks turned to Hiver to streamline shared email management.

Hiver implemented shared inboxes, rule‑based automatic assignment (for example routing all JAM.com messages to Matt), Hiver Notes for internal conversations beside emails, and team Email Templates for repetitive replies. The result: no more logging into multiple accounts, reduced forwarding and inbox clutter, clearer separation of internal threads from customer messages, faster automated routing of requests, and improved visibility into projects — benefits Futurebooks’ director George Mathew calls “pivotal in easing up our workload as well as providing visibility on projects.”

Futurebooks

George Mathew

Director