Case Study: Get It Made achieves 250% efficiency improvement and 25% faster customer responses with Hiver

Get It Made has improved efficiency by 250% with Hiver

Get It Made, a London‑based manufacturing‑as‑a‑service company founded by Luke Smoothy, struggled as it scaled: running all communications from a single Gmail account led to duplication, missed messages and chaotic workflows. Wanting a simple, low‑friction solution, the team evaluated several tools and chose Hiver’s shared inbox that works natively inside Gmail to bring order to their email‑driven quoting, invoicing and project updates.

Hiver’s shared inbox, plus Templates, Automations and Notes, let Get It Made assign and track emails, collaborate remotely, and standardize replies. The result: a 250% jump in team efficiency, 25% faster response times, a 33% increase in email throughput and 53 hours saved in one month — enabling better customer service, faster project closes and clear competitive differentiation thanks to Hiver.

Get It Made

Fin Brown

Project Manager