Case Study: DecksDirect achieves 60% faster finance email processing with Hiver

DecksDirect handles finance emails 60% faster with Hiver

DecksDirect, a fast-growing online decking supplier with a 42-person team, was bogged down by its finance@ Google Group: unclear ownership, duplicated work, heavy internal forwarding and slow email processing. After trying Front without success, DecksDirect turned to Hiver to manage its shared finance inbox directly inside Gmail.

Hiver implemented a shared inbox with Email Delegation and Email Notes so emails can be assigned in two clicks, tracked with open/pending/closed statuses, and discussed without external emails. As a result, DecksDirect processes finance emails 60% faster, saved 92 hours in a month, reduced internal emails, and reports a 45% productivity gain since adopting Hiver.

DecksDirect

Nina Rodriguez

DecksDirect