Case Study: USource achieves streamlined Gmail-based project management and boosted client satisfaction with Hiver

How USource is Using Hiver to Make Its Clients Superhuman

USource, a technology startup that provides high-quality virtual assistant services worldwide, faced a challenge managing client communication and projects because most customers preferred email. To streamline internal customer management and turn Gmail into a project-management hub, USource chose Hiver as their collaboration and email-management solution.

Hiver converted Gmail into a collaboration and project-management tool using labels, filters and status tags so VAs and managers can review, action and jump into client conversations quickly. As a result, Hiver increased USource VAs’ productivity, improved transparency between managers, VAs and clients, prevented siloed or lost tasks, and helped skyrocket customer satisfaction and new business via positive word-of-mouth.

USource

Daniel Wilson

Founder & Cheif Executive Officer