Case Study: Reali achieves 55 hours/month time savings and improved email accountability with Hiver

Reali delivers personalized care and builds trust with Hiver

Reali, a real estate company focused on simplifying the homeownership experience, faced fragmented email workflows: mailing lists that forwarded messages to everyone, a separate ticketing system, shared Gmail logins with no accountability, and CRM-based templates that disrupted the inbox-driven workflow. Looking for an email management solution built on Gmail, Reali chose Hiver to avoid new systems and minimize training.

Hiver implemented shared inboxes, email assignment/delegation with Open/Pending/Closed statuses, Automations to tag and close routine messages, and centralized Email Templates—all inside Gmail. This eliminated shared logins and tool switching, made ownership and status visible at a glance, sped onboarding for remote hires, and delivered measurable impact: Reali saved 55 hours in a month and shaved minutes off each transaction through templates and automation.

Reali

Virginia Trowbridge

Pulse Manager