Case Study: Totalstay achieves effortless, streamlined booking management with Hiver

Hiver helps Totalstay manage their bookings effortlessly

Totalstay, a turnkey property management service that maximizes short-term rental income for property owners, relies on email as the core of its booking operations. Before adopting Hiver, Totalstay wrestled with slow manual forwarding, unclear ownership of requests, and time-consuming back-and-forth emails that made task assignment and status tracking chaotic.

Hiver provided a shared mailbox inside Gmail with two‑click assignment, a sidebar for tracking assigned and pending emails, inline notes for internal questions, and shared templates for common replies. As a result, Hiver eliminated manual forwarding, reduced follow-up emails, clarified ownership of every booking, and helped Totalstay execute client requests on time while boosting team productivity.

Totalstay