Case Study: Align Brooklyn saves 50 hours/month on customer email management with Hiver

Align Brooklyn is always on top of customer emails with Hiver

Align Brooklyn, a boutique wellness studio with 30+ instructors, struggled to manage heavy customer email volume using individual Gmail accounts, which led to siloed messages, missed inquiries, and no clear team accountability. To solve this, co‑founder Pamela Brown adopted Hiver to centrally manage customer communications.

Hiver moved all customer mail to the frontdesk@alignbrooklyn.com shared inbox and enabled assignments, Tags, Notes, shared Email Templates and Drafts, giving full visibility and seamless handoffs between shifts. As a result, the Align Brooklyn team responds faster and more consistently, reporting that Hiver saved them 50 hours in a month and prevented emails from going unattended.

Align Brooklyn

Pamela Brown

Co-Founder