Case Study: Sapir Realty achieves faster, more efficient tenant communication and team collaboration with Hiver

A real estate company that thrives by communicating better

Sapir Realty, a full‑service property management company in Atlanta, depends on fast, personal communication to deliver "24/7 maintenance request handling" and prompt tenant responses. Before adopting Hiver, the team relied on shared Gmail credentials and Google Groups, which made task assignment, priority tracking and internal collaboration inefficient—leading to duplicate work, unclear ownership and mixed internal/external messages.

Sapir Realty solved those problems by adding the Hiver extension to its shared Gmail groups. Hiver enabled quick email assignment, a sidebar view of assigned/pending messages, Email Notes with @mentions and shared templates, giving clear ownership and eliminating agent collisions. As a result, Hiver streamlined collaboration, improved task tracking and helped Sapir Realty maintain faster, more reliable tenant responses and 24/7 service.

Sapir Realty

Jennifer Slutzky

Founder