Case Study: Jeffrey Gitomer achieves increased sales and saves 50 hours per month with Hiver

Jeffrey Gitomer’s team increased sales with Hiver

Jeffrey Gitomer, a well-known sales author and coach, managed all customer, prospect and website inquiries through a single shared inbox (helpme@gitomer.com) but struggled with time-consuming switching between Gmail and their help desk (HappyFox), missed messages, and poor visibility. Looking for a Gmail-native solution, the team evaluated and adopted Hiver, a shared inbox and collaboration layer that works directly on top of Gmail.

Hiver enabled the team to assign ownership of emails, track status (open/pending/closed), and collaborate with Email Notes, Delegation and Analytics without leaving Gmail. As a result, Hiver helped Team Gitomer increase sales activity, eliminate missed emails, improve remote collaboration and accountability, and saved the team roughly 50 hours in a month.

Jeffrey Gitomer

Erika Abrams

Team Gitomer