Case Study: CGX Systems saves 10 hours and $2,500 every month with Hiver

How CGX Systems saves $2500 every month with Hiver

CGX Systems, a healthcare-focused leader in dry and mobile wireless EEG systems, struggled as incoming sales inquiries multiplied: the sales team lost visibility into conversations, customers sometimes received duplicate or inconsistent replies, and some inquiries went unanswered. Looking for a solution that worked inside Gmail, CGX Systems turned to Hiver and its shared inboxes to centralize sales communication and enable email assignment and monitoring.

Hiver implemented shared inboxes and Gmail-integrated workflows so inquiries funnel into a sales@ shared inbox, can be triaged, assigned, and tracked, and team members can add internal Notes for collaboration. The result: clearer ownership, fewer duplicate or missed replies, faster responses, and a measurable time saving of 10 hours per month—about $2,500 in monthly value—helping CGX Systems shift from a reactive to a proactive sales process.

CGX Systems

Ira Friedman

President