Case Study: Arrive Logistics achieves 40% faster email handling with Hiver

How Arrive Logistics handles emails in 40% less time through Automations

Arrive Logistics, a technology‑powered freight brokerage, was struggling with inefficient email handling: supervisors spent hours manually assigning and forwarding messages, team members sent duplicate replies or missed requests, and there was no clear way to track email status or measure workload. To address this, Arrive chose Hiver’s shared inbox solution that works on top of Gmail, giving them an easy‑to‑adopt tool with built‑in automations and analytics.

Hiver implemented automated email assignment and routing, Notes for internal collaboration, SLAs, and analytics to monitor volume and response times. As a result, Arrive cut email handling time by 40%, saved 658 hours in a month, eliminated missed and duplicate replies, freed up an employee’s entire workday, and used Hiver’s analytics to optimize staffing and turnaround times.

Arrive Logistics

Christina O'Connor

Manager, Finance