Higher Logic Vanilla B2B Case Studies & Customer Successes

Vanilla Forums allows you to create an online community that your customers or audience will love. Thousands of companies use our open source and hosted products to increase loyalty, brand advocacy and reduce customer service costs. Vanilla's customers are made of a broad group of organizations from around the world.

How 1Password Created Better Products and Relationships with their Community

1Password

Mike Tselikman

Senior QA Specialist

Acer achieves a 4x boost in ROI with Higher Logic Vanilla

Acer

Brad Bilven

Senior Program Manager

AgileBits achieves stable, scalable community forums and improved beta feedback with Higher Logic Vanilla

AgileBits

Jeff Shiner

Chief Executive Officer

Association of Accounting Technicians achieves increased member engagement and SEO gains with Higher Logic Vanilla

Association of Accounting Technicians

Stuart Waterman

Online Community Manager

Atkins achieves a healthier, more engaged community with Higher Logic Vanilla

Atkins

Don Freidkin

Moderator and Administrator

Autocab achieves outstanding customer experience and scalable support with Higher Logic Vanilla

Autocab

Avant achieves fewer escalations and support tickets with Higher Logic Vanilla

Avant

Loren Andersen

Director of Training & QA

How Cireson Deflected 90% of its Support Tickets

Cireson

Joe Burrows

Senior Support Engineer

How Dramatic Community Results Led Cofense To Vanilla Knowledge

Cofense

Alex Siedsma

Senior Manager of Customer Education

En Masse Entertainment achieves spam-free, scalable game communities with Higher Logic Vanilla

En Masse Entertainment

Mark Geller

Technical Producer

Endurance Nation achieves a 15% boost in participation, longer sessions, and reduced Facebook exits with Higher Logic Vanilla

Endurance Nation

Patrick McCrann

Founder

ESL Gaming achieves a seamless migration to a scalable hosted community and frees up resources to focus on esports with Higher Logic Vanilla

ESL

F-Secure achieves seamless migration, cost savings and increased customer engagement with Higher Logic Vanilla

F-Secure

Anna Blomstedt

Senior Manager, Self-Service & Digital CX

How Foundant Created a Virtual Space for Their Customers

Foundant Technologies

Kara Adams

Community Manager

Foursquare boosts Super User engagement and grows community 15% with Higher Logic Vanilla

Foursquare

Victoria Ugarte

Product Manager

GPS and Geolocation Technology Provider achieves rapid 1‑month migration, lower costs and a customizable global community with Higher Logic Vanilla

GPS and Geolocation Technology Provider

HeatingHelp.com doubles monthly traffic and eliminates maintenance headaches with Higher Logic Vanilla

HeatingHelp.com

Dan Holohan

Owner

Hootsuite achieves consolidated, high‑engagement customer communities with Higher Logic Vanilla

Hootsuite

Gabrielle Maheux

Social Channel Lead

Hootsuite achieves a 53X increase in active community users and higher self-service ratios with Higher Logic Vanilla

Hootsuite

Gabrielle Maheux

Social Channel Lead

King achieves a 145% boost in community engagement with Higher Logic Vanilla

King

Graham Henderson

Associate Director of Player Community

Lulu achieves 63% more unique visitors and 34% more page visits with Higher Logic Vanilla

Lulu

Paul Hobday

Technical Writer

Miniclip achieves rapid community growth and faster support with Higher Logic Vanilla

Miniclip

Ben Meakin

Community Manager

Nitro Games builds an active, self-sufficient player community with Higher Logic Vanilla

Nitro Games

Accounting Automation Solution achieves a 14-point NPS increase with Higher Logic Vanilla

NPS

How Onshape Made their Customers’ Voice Matter with a Strong Digital Customer Experience with Vanilla

Onshape

Lou Gallo

Director of Support

OpenText achieves improved customer support and engagement with Higher Logic Vanilla

OpenText

Sarah Lemaire

Manager Vertica Documentation

Patagonia achieves streamlined field testing and product excellence with Higher Logic Vanilla

Patagonia

Walker Ferguson

Lead Field Tester

How Wave Cut Support Tickets by 30% in 4 Months

Penny Arcade

Patrick Groome

Communications Supervisor and Community Lead

Penny Arcade achieves improved uptime and drastically reduced forum maintenance with Higher Logic Vanilla

Penny Arcade

Robert Khoo

President

Qualtrics achieves scalable, faster digital support and increased self-service with Higher Logic Vanilla

Qualtrics

Kendra Jackson

Global Operations Manager

Quicken achieves 10%+ NPS lift and dramatic community engagement gains with Higher Logic Vanilla

Quicken

Kathryn Bergeron

Group Manager of Digital Care

How Reckon Limited Secured a Better Future for its Members

Reckon

Rav Singh

Community Manager

Rinker Boats achieves dramatic increase in customer engagement with Higher Logic Vanilla

Rinker

Steve Rosenberg

Chief Content Officer

ROCKFISH Games achieves accelerated engagement and a 10% backer pledge increase with Higher Logic Vanilla

ROCKFISH Games

Michael Schade

Co-founder & CEO

Royal Caribbean achieves streamlined global communication and faster project delivery with Higher Logic Vanilla

Royal Caribbean

Oscar Guerrero

Senior Account Executive, Global Marketing

SecureAuth - Customer Case Study

SecureAuth

Nichole Devolites

Director of Customer Experience

ShipStation achieves rapid community growth and improved self-service support with Higher Logic Vanilla

ShipStation

Erika Jarvi

Social Media and Content Manager

Smartsheet achieves increased member engagement and cost-effective community management with Higher Logic Vanilla

Smartsheet

Gwyenth Casazza

Senior Manager of Support

Solid-State Array (SSA) Solution Provider achieves 35% increase in community response rate with Higher Logic Vanilla

Solid-State Array Solution Provider

Vanilla Helped Bring Spitfire’s Customer-Centric Strategy to Life

Spitfire Audio

Ben DeVille

Head of Customer Experience

TeamViewer achieves a 75% decrease in time to answer with Higher Logic Vanilla

TeamViewer

Esther Heide

Program Manager Community and Social Media Support

How TSIA Connects Members with Online Community

Technology Services Industry Association (TSIA)

Patrick Carmitchel

Vice President of Product Management

The Mix achieves a safe, bug-free community and seamless, painless migration with Higher Logic Vanilla

The Mix

James Pickstone

Engagement and Support Manager

Top Ten U.S. Bank achieves a thriving peer-to-peer community that empowers small businesses with Higher Logic Vanilla

U.S. Bank

Wave achieves a 30% reduction in support tickets in 4 months with Higher Logic Vanilla

Wave

Charlotte Hamilton-Warr

Community Manager

Xamarin achieves skyrocketing developer engagement and MVP talent discovery with Higher Logic Vanilla

Xamarin

Jayme Singleton

Business Program Manager

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