LinkedIn
Facebook
X
Visit WebsiteHow 1Password Created Better Products and Relationships with their Community
1Password
Mike Tselikman
Senior QA Specialist
Higher Logic Vanilla
Vanilla Forums allows you to create an online community that your customers or audience will love. Thousands of companies use our open source and hosted products to increase loyalty, brand advocacy and reduce customer service costs. Vanilla's customers are made of a broad group of organizations from around the world.
Case Studies
Showing 46 Higher Logic Vanilla Customer Success Stories
How Acer’s Community Refresh Led to a 4x Boost in ROI
Acer
Brad Bilven
Senior Program Manager
AgileBits - Customer Case Study
AgileBits
Jeff Shiner
Chief Executive Officer
How AAT Facilitates the Learning of Accounting Skills Using Vanilla
Association of Accounting Technicians
Stuart Waterman
Online Community Manager
How Atkins Built a Healthier Community
Atkins
Don Freidkin
Moderator and Administrator
How Autocab leverages online community to provide an outstanding customer experience
Autocab
How Avant Credit Deflected Thousands of Support Tickets and Improved Their Support
Avant
Loren Andersen
Director of Training & QA
How Cireson Deflected 90% of its Support Tickets
Cireson
Joe Burrows
Senior Support Engineer
How Dramatic Community Results Led Cofense To Vanilla Knowledge
Cofense
Alex Siedsma
Senior Manager of Customer Education
Using Vanilla allows En Masse Entertainment to get new game forums up with lightning speed and iterate on the fly
En Masse Entertainment
Mark Geller
Technical Producer
Vanilla’s Community Forum Software Wins the Race for Endurance Nation
Endurance Nation
Patrick McCrann
Founder
Moving from Open Source to Vanilla Hosted frees ESL Gaming to Focus on Their Esports Base
ESL
Securing a Better Customer Experience For F-Secure with Community
F-Secure
Anna Blomstedt
Senior Manager, Self-Service & Digital CX
How Foundant Created a Virtual Space for Their Customers
Foundant Technologies
Kara Adams
Community Manager
How Foursquare Drives Success With Their Superuser Program
Foursquare
Victoria Ugarte
Product Manager
Mapping the Journey to a Better Community Experience
GPS and Geolocation Technology Provider
How Vanilla Helped HeatingHelp.com Stay Hot
HeatingHelp.com
Dan Holohan
Owner
Hootsuite Migrates Multiple Customer Forums & Programs to One Community Platform
Hootsuite
Gabrielle Maheux
Social Channel Lead
Hootsuite Keeps Customers Satisfied Through Their Self Service Customer Community
Hootsuite
Gabrielle Maheux
Social Channel Lead
How King Doubled Their Community Engagement
King
Graham Henderson
Associate Director of Player Community
How Lulu Press Helped its 1.5+ Million Community Members Finally Find What They’ve Been Looking For
Lulu
Paul Hobday
Technical Writer
How a thriving Facebook community benefited from a player forum
Miniclip
Ben Meakin
Community Manager
Nitro Games - Customer Case Study
Nitro Games
This Accounting Automation Solution Increased NPS by 14 Points with Community
NPS
How Onshape Made their Customers’ Voice Matter with a Strong Digital Customer Experience with Vanilla
Onshape
Lou Gallo
Director of Support
How Vertica Micro Focus Took Back Control of Their Community and Customer Experience
OpenText
Sarah Lemaire
Manager Vertica Documentation
Patagonia’s Field Testing Community Empowers The Promise of Product Excellence
Patagonia
Walker Ferguson
Lead Field Tester
How Wave Cut Support Tickets by 30% in 4 Months
Penny Arcade
Patrick Groome
Communications Supervisor and Community Lead
Penny Arcade Migrates Legacy Community Platform to Vanilla Forums
Penny Arcade
Robert Khoo
President
How Qualtrics Transformed Their Digital Support Strategy
Qualtrics
Kendra Jackson
Global Operations Manager
How Quicken Increased their NPS Score by Over 10%
Quicken
Kathryn Bergeron
Group Manager of Digital Care
How Reckon Limited Secured a Better Future for its Members
Reckon
Rav Singh
Community Manager
Why Rinker Boats Chose Vanilla Forums for its Community Revamp
Rinker
Steve Rosenberg
Chief Content Officer
ROCKFISH Games Accelerates Engagement and Revenue with Their Player Forum
ROCKFISH Games
Michael Schade
Co-founder & CEO
Royal Caribbean's Internal Community Creates Better Communication
Royal Caribbean
Oscar Guerrero
Senior Account Executive, Global Marketing
SecureAuth - Customer Case Study
SecureAuth
Nichole Devolites
Director of Customer Experience
ShipStation - Customer Case Study
ShipStation
Erika Jarvi
Social Media and Content Manager
Smartsheet's Community Increased Member Engagement & Cost Effectiveness
Smartsheet
Gwyenth Casazza
Senior Manager of Support
How A Solid-State Array (SSA) Solution Provider Increased Their Community Response Rate By 35%
Solid-State Array Solution Provider
Vanilla Helped Bring Spitfire’s Customer-Centric Strategy to Life
Spitfire Audio
Ben DeVille
Head of Customer Experience
How TeamViewer achieved a 75% Decrease in Time to Answer
TeamViewer
Esther Heide
Program Manager Community and Social Media Support
How TSIA Connects Members with Online Community
Technology Services Industry Association (TSIA)
Patrick Carmitchel
Vice President of Product Management
How Vanilla Forums and The Mix Create a Safe Space for Young People
The Mix
James Pickstone
Engagement and Support Manager
How this Top Ten U.S. Bank uses Vanilla Forums to Empower Small Businesses
U.S. Bank
How Wave cut support tickets by 30% in 4 months
Wave
Charlotte Hamilton-Warr
Community Manager
How Xamarin’s Developer Community Skyrocketed their Value
Xamarin
Jayme Singleton
Business Program Manager
No matching case studies
