Case Study: Cofense achieves scalable, customizable community growth with Higher Logic Vanilla

How Dramatic Community Results Led Cofense To Vanilla Knowledge

Cofense, a cybersecurity organization, faced significant challenges with their previous community platform. Their community couldn't scale with their product line, requiring manual user permissions and offering a poor login experience. They also struggled with an inability to customize the platform, expensive add-ons, and poor customer service, which prompted their search for a new vendor, Higher Logic Vanilla.

By implementing the Vanilla community platform, Cofense achieved a dramatic improvement. The migration was smooth, and the new solution provided the scalability and customization they needed. As a result, member registration increased by nearly 50% and page traffic jumped by 100%. The excellent support from the Higher Logic Vanilla team and the subsequent adoption of Vanilla Knowledge further solidified a successful partnership.

Cofense

Alex Siedsma

Senior Manager of Customer Education