Case Study: AgileBits achieves stable, scalable community forums and improved beta feedback with Higher Logic Vanilla

AgileBits - Customer Case Study

AgileBits, maker of the 1Password family of password managers, needed a secure, stable customer community to support product development and customer service; their previous forum platform suffered performance problems and downtime during peak traffic, undermining the company’s quality standards. To address this, AgileBits partnered with Higher Logic Vanilla and adopted the Vanilla Forums platform to replace the unreliable system.

Higher Logic Vanilla delivered a modern, stable forum solution and responsive support that scaled to AgileBits’ needs—handling over 25,000 beta users who used the forum to share feedback and help refine 1Password for Mac. As a result, AgileBits reinvigorated its community, eliminated uptime worries during critical periods, and gained a dynamic knowledge base and feedback channel that directly improved product development.

AgileBits

Jeff Shiner

Chief Executive Officer