Case Study: F-Secure achieves seamless migration, cost savings and increased customer engagement with Higher Logic Vanilla

Securing a Better Customer Experience For F-Secure with Community

F‑Secure, a long‑standing cyber security company, faced a stagnant nine‑year‑old community platform whose vendor had stopped releasing updates, charged for basic features, and provided poor support. With their contract ending and a need for a scalable, customizable community, F‑Secure chose Higher Logic Vanilla to replace the legacy solution and modernize their customer experience.

Higher Logic Vanilla migrated F‑Secure’s large, nine‑year archive without disruption and delivered a refreshed community platform with ongoing product updates, gamification, and responsive Success Team support. The move produced measurable benefits: a 2% year‑over‑year decrease in call deflection, thousands of dollars in platform savings (with community-driven revenue covering the platform), and survey data showing 47% of customers intend to purchase because of the community.

F-Secure

Anna Blomstedt

Senior Manager, Self-Service & Digital CX