Case Study: TSIA achieves rapid community launch and member support with Higher Logic Vanilla

How TSIA Connects Members with Online Community

The Technology Services Industry Association (TSIA) needed to quickly create an online space where its members could get answers to critical business questions, a challenge accelerated by the global pandemic. They partnered with the vendor Higher Logic Vanilla to implement their community platform.

Higher Logic Vanilla successfully launched the TSIA Exchange community in an remarkable 14 days. The solution enabled TSIA to ensure questions were answered promptly by flagging those unanswered within 24 hours. The results were significant, with the community receiving over 130,000 page views in its first six months, greatly exceeding all expectations for the new platform.

Technology Services Industry Association (TSIA)

Patrick Carmitchel

Vice President of Product Management