Case Study: Nitro Games builds an active, self-sufficient player community with Higher Logic Vanilla

Nitro Games - Customer Case Study

Nitro Games, an award-winning Finnish free-to-play mobile game studio best known for Raids of Glory, needed to maintain a strong, self-sustaining player community across the lifecycle of its games. To build around “prosumers” — passionate players who drive interaction and feedback — Nitro Games partnered with Higher Logic Vanilla and deployed a Vanilla-powered online community platform.

Higher Logic Vanilla implemented a Vanilla-powered forum that facilitated peer-to-peer communication, turning prosumers into brand advocates who contributed ideation and feedback and gave Nitro Games clearer insight into player needs. The community also evolved into part of Nitro Games’ global support network, with long-term prosumers assisting other players via custom customer-service tools across in-game, social media, and forum channels, improving self-service support and community-driven retention.

Nitro Games