Case Study: The Mix achieves a safe, bug-free community and seamless, painless migration with Higher Logic Vanilla

How Vanilla Forums and The Mix Create a Safe Space for Young People

The Mix is a U.K. nonprofit that provides information and support to people under 25 via chat, forums, helplines and e‑counselling. Their long‑running community had become riddled with bugs and broken features that disrupted posting and undermined trust—so The Mix searched vendors and selected Higher Logic Vanilla for a reliable, customizable community platform and migration.

Higher Logic Vanilla executed a painless migration of more than 9 GB of data and millions of posts, rebuilt the forum with clean CSS/HTML customizations, enabled SSO across services, and rolled changes out incrementally with member feedback. The migration completed without data loss, community response was overwhelmingly positive, user experience stabilised, and The Mix now has a secure, maintainable platform that supports growth and safer engagement.

The Mix

James Pickstone

Engagement and Support Manager