Case Study: Foundant Technologies achieves faster support and higher engagement with Higher Logic Vanilla

How Foundant Created a Virtual Space for Their Customers

Foundant Technologies faced the challenge of not having a dedicated online space for their customers to engage and share best practices. They selected the Higher Logic Vanilla platform to create a highly customized and scalable community that would serve as a central hub for continued success.

With extensive support from Higher Logic, Foundant launched its branded community in just one week. The results were impressive, including a 26.5% active membership rate, a 60% faster response time for questions compared to support tickets, and increased interest in their products from prospective customers who previewed community discussions.

Foundant Technologies

Kara Adams

Community Manager