Case Study: Accounting Automation Solution achieves a 14-point NPS increase with Higher Logic Vanilla

This Accounting Automation Solution Increased NPS by 14 Points with Community

NPS, an accounting automation solution, was struggling to scale customer communications and had no dedicated space for peer-to-peer interaction, education, or personalized outreach as the company grew. They needed a customizable, easy-to-use community platform to drive engagement, streamline product rollouts, and create a branded experience for customers, and chose Higher Logic Vanilla (Vanilla-powered community) to meet those needs.

Higher Logic Vanilla implemented a branded, gamified community with integrations and a dedicated CSM, quickly attracting 780 members from 550+ companies, doubling event sign-ups, and generating rapid product feedback (35+ comments in 3 days) and abundant beta volunteers. The Vanilla-powered community delivered measurable impact: a 14-point increase in NPS, 26% more advocacy activity, 100% of questions answered, and 25% of online reviews originating from community members.

NPS