Case Study: Reckon achieves 1200% growth in product discussions with Higher Logic Vanilla

How Reckon Limited Secured a Better Future for its Members

Reckon Limited chose Higher Logic Vanilla, a purpose-built community platform, after seven years with a previous provider left them facing lacking functionality and support. When Covid triggered the sunset of that platform, Reckon had just four weeks to find a new solution and protect seven years of community content, data, and member activity during a fast migration.

Higher Logic Vanilla’s success team provided a clear migration checklist and hands-on support to move the community smoothly, keeping historical content intact and launching the new community without disruption. The results included 24,000 registered members, a 7% increase in SEO traffic, 1200% growth in product-related discussions over three months, and a successful migration of 73% of active users to a new product, helping Reckon turn the community into a stronger communication and conversion channel.

Reckon

Rav Singh

Community Manager