Case Study: Penny Arcade achieves improved uptime and drastically reduced forum maintenance with Higher Logic Vanilla

Penny Arcade Migrates Legacy Community Platform to Vanilla Forums

Penny Arcade, the popular gaming webcomic and media company, was struggling with an increasingly costly and time-consuming forum infrastructure—handling about 30 million posts per year and several million page views monthly while consuming roughly 30 person-hours in good months and spiking to 300 hours when issues arose. To address security, scalability and service concerns, Penny Arcade selected Higher Logic Vanilla and migrated to its hosted Vanilla forum platform.

Higher Logic Vanilla implemented the migration and now provides a modern, stable discussion environment with improved uptime and lower maintenance costs; Penny Arcade’s tech team now spends just 2–3 hours per month on forum-related work, community satisfaction has increased, and operational overhead has been substantially reduced.

Penny Arcade

Robert Khoo

President