Alchemer B2B Case Studies & Customer Successes

Alchemer (formerly SurveyGizmo) provides an integrated feedback management platform that enables businesses of all sizes to collect and act on feedback to find, get, and keep the best customers. Only Alchemer puts customers at the center of everything a company does, without changing the systems or processes they use. Alchemer provides feedback and insights to more than 15,000 customers globally, helping them transform into more customer-centric organizations. These customers create more than 50,000 new surveys each week and receive more than 1 million responses daily. Alchemer is a recognized leader for innovation, service, and value.

210 Analytics achieves actionable grocery shopping insights and faster SPSS exports with Alchemer

210 Analytics

Anne-Marie Roerink

Founder

How A&W partnered with Chatmeter to boost its online reputation and create greater trust and loyalty to strategically grow its brand and improve its overall customer experience

A&W

Alkami - Customer Case Study

Alkami

Jason Pace

Senior Product Manager

Allrecipes achieves a jump from 2.5 to 4.5 App Store stars with Alchemer Mobile

Allrecipes

Alicia Cervini

Sr. Dir. of Business Strategy & Monetization

Amdocs achieves 40–60% higher response rates and action-driven VoC with Alchemer

Amdocs

Tzachi Ben-Sasson

Head of Global Voice of the Customer

Association of Independent Colleges of Art & Design (AICAD) achieves streamlined institutional data collection and benchmarking for 40 colleges with Alchemer

Association of Independent Colleges of Art & Design (AICAD)

Joanne Kersh

Director of Research

How BrightView partnered with Chatmeter to increase star ratings, create a better customer experience, boost trust and loyalty, and strategically grow their brand nationwide

BrightView

Colin Jeffries

Marketing Director

How Brookshire Brothers partnered with Chatmeter to improve their customer's experience, boost their online reputation, create greater trust and loyalty, and strategically grow their brand

Brookshire Brothers

Mary Perkins

Digital Media Associate

How c2c Railway improved its mobile app experience with Alchemer Digital

c2c Railway

Enyidado Owusu

Senior Business Analyst

How a complex and changing business optimized their online reputation

Caliber

Melissa Brown

VP of Marketing

How a credit union drives member engagement with Alchemer

California Regional Credit Union

How CareVet partnered with Chatmeter to boost productivity, increase brand awareness, and deepen customer relationships

CareVet LLC

Emma Ehll

Chief Marketing Officer

CEG Worldwide achieves automated advisor onboarding and marketing with Alchemer

CEG Worldwide

Heather O’Donnell

Senior MIS & Project Manager

How the City of Salem Used Alchemer to Streamline Operations and Boost Community Engagement

City of Salem

Kathy Ursprung

Communications and Media Relations Manager

Classic Collision - Customer Case Study

Classic Collision

Bekka Jackson

Brand Marketing Manager

Cornerstone Research achieves faster, more accurate online music research and automated song rotation with Alchemer

Cornerstone Research

Brad Riegel

Founder

DISH Network achieves major time and cost savings by automating and streamlining processes with Alchemer

DISH Network

Sean P.

Business Operations Manager

Making immediate impact on local search traffic across 11 brands

Driven Brands

Brian Bisges

Senior Director of Marketing

Dunkin' - Customer Case Study

Dunkin'

Andy Ades

Senior Product Manager

Educational Service District 113 achieves streamlined multilingual communications and automated reporting with Alchemer

Educational Service District 113

Liz Wuerffel

Communications Director

Head of Product Design and Research

Four Winds Interactive achieves 10x increase in eNPS with Alchemer

Four Winds Interactive

Tor Stenbakken

Director of Organizational Development

Transforming the organization's digital strategy in just 12 months

Franciscan Missionaries of Our Lady Health System

Verlie Joy Benoit

Digital Marketing Strategist

GGA Partners achieves cost savings and scalable member surveys with Alchemer

GGA Partners

Ben Hopkinson

Director

From months to hours The secret behind a top market research firm's efficiency

Global Market Research Company

How Grocery Outlet turned feedback into app store success

Grocery Outlet

Beatrice Nonet-Hori

Director, Digital Marketing & CRM

Guided Discoveries achieves data-driven program improvements and faster feedback with Alchemer

Guided Discoveries

Matt Mishalow

Chief Financial Officer

Hotspex scales agile, emotion-led research with Alchemer

Hotspex

Shane Skillen

Chief Executive Officer

Hunter Douglas achieves faster recruitment and smarter CX decisions with Alchemer

Hunter Douglas

Todd Webster

CX Creative Manager in the Learning and Development Group under Customer Experience

InterContinental Hotels Group drives 9,000+ in-app customer conversations and doubles bookings with Alchemer Mobile

InterContinental Hotels Group

Bill Keen

Director of Mobile Solutions

Large U.S. Petroleum and Energy Company cuts TRIR to 0.00 and accelerates turnarounds 25% with Alchemer

Large Petroleum and Energy Company

Increasing review quantity, review response rate and organic leads

LaserAway

Paul Baumgarthuber

Chief Marketing Officer

How a data-driven CX strategy keeps it ahead of the competition

Leading Telecommunications Company

How Legend Homes partnered with Chatmeter to build brand awareness and positive customer experiences

Legend Homes

Drew Gieseke

Content Marketing Manager

Major U.S. Aircraft Manufacturer achieves streamlined workflows and improved safety and customer satisfaction with Alchemer

Major Aircraft Manufacturer

Major Gaming and Esports Company achieves rapid, detailed heatmap insights to boost player engagement with Alchemer

Major Gaming And Esports Company

Malwarebytes achieves enterprise feedback standardization and faster issue resolution with Alchemer

Malwarebytes

Diane Beaudet

Senior Manager for Customer Lifecycle Marketing

How Master Autotech partnered with Chatmeter to effortlessly rebrand and rev up their CX and online visibility

Master AutoTech

Tyler King

Marketing Manager

How Mister Transmission partnered with Chatmeter to boost local search rankings, elevate its online visibility, and optimize social media posting for 55+ locations

Mister Transmission

Mozilla achieves robust data governance and privacy while empowering employee experimentation with Alchemer

Mozilla

Tyler Downer

Senior Quantitative User Researcher

How MR MIKES focuses on customer satisfaction by partnering with Chatmeter

MR MIKES Steakhouse Casual

Darian Newstead

Senior Marketing Manager

How a national bank partnered with Chatmeter to boost local search rankings, increase overall review quantity and quality, and improve review response rates across all branches

National Bank

How NCB Jamaica transformed customer engagement with a cutting-edge mobile experience

National Commercial Bank Jamaica Limited

Stacey-Ann Hesson

Senior Product Owner

Identifying trends in guest feedback quickly and easily

Northland Properties

Richard Clarke

Senior Manager

How Pawn America partnered with Chatmeter to increase star ratings, create a better customer experience, boost trust and loyalty, and strategically grow its brand nationwide

Pawn America

Dan Kealey

Director of Marketing and New Business Development

How Alchemer helps Paychex strengthen employee experience through faster, smarter training evaluations

Paychex

Becky Baker

Learning Systems Administrator

PCMag achieves $30,000+ in first-year savings by bringing surveys in-house with Alchemer

PCMag

Eric Griffith

Features Editor

Peter Gibb validates his Mindful Conversation survey and hypotheses quickly with Alchemer Survey Audiences

Peter Gibb

Consultant, Teacher and Author

Pilot Flying J - Customer Case Study

Pilot Flying J

Ginny Holmes

Senior Manager of Digital Products

Product Madness achieves automated, integrated NPS insights and improved player retention with Alchemer

Product Madness

Joana Freitas

VIP Support Manager

Professional Development and Research Institute on Blindness achieves more accessible surveys and higher-quality data with Alchemer

Professional Development and Research Institute on Blindness

Mary Ann Mendez

Researcher

How Alchemer supports Publishers Clearing House's digital evolution

Publishers Clearing House

Chris Mitchell

Vice President, Surveys

Renew Partnerships achieves real-time, actionable racial-climate insights with Alchemer

Renew Partnerships

Chad Brennan

Director

Researchscape International scales survey automation and boosts productivity with Alchemer

Researchscape International

Jeffrey Henning

Chief Research Officer

RetailMeNot achieves rapid, high-response web NPS and actionable customer insights with Alchemer Web

RetailMeNot

How Rise Brands partnered with Chatmeter to boost local search rankings, elevate its online visibility, and increase 5-star reviews

Rise Brands

Erin Frum

Director of Engagement

How Ryder uses Alchemer to deliver ROI through customer and employee feedback

Ryder

John Trenholm

Senior Director of Customer Insights

How Scholar Fund helps students access college and career pathways with Alchemer

Scholar Fund

Brian Chu

Director of Systems Integration

How StoryPoint Group uses Alchemer to deliver faster, more personal resident experiences across 150 communities

StoryPoint Group

Erin Kessler

Customer Insights & Reputation Marketing Manager

TechSoup achieves scalable, multilingual nonprofit surveying and eligibility vetting with Alchemer

TechSoup

Mike Yeaton

Senior Consultant

How The Channel Company connects vendors, partners, and insights with Alchemer

The Channel Company

Amy Wilde

Director of Data and Research

How a major hospital system skyrocketed their listings accuracy – and conversions

University of Pittsburgh Medical Center

Shelley Marshall

Director of Marketing

How Vibe Insights Lab grows with confidence using Alchemer

Vibe Insights Lab

Bonnie Chiurazzi

Founder and Insights Strategist

How Alchemer helped Vital Research revolutionize data collection in Minnesota’s assisted living facilities

Vital Research

Harold Urman

President

How Washburn & McGoldrick revolutionized feedback analysis with Alchemer Pulse

Washburn & McGoldrick

Dan Lowman

Senior Data Analytics Consultant

WeatherBug - Customer Case Study

Weatherbug

Jessica O’Rourke

Senior Product Marketer

Zillow - Customer Case Study

Zillow

Jessica Sheibach

Principal Mobile Program Manager

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Alchemer B2B Case Studies & Customer Successes

Case Studies

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