Case Study: Mozilla achieves robust data governance and privacy while empowering employee experimentation with Alchemer

Mozilla Gives Employees the Freedom to Solve Problems While Maintaining Enterprise Data Governance and Privacy

Mozilla, a privacy-focused organization and maker of Firefox, needed a way to let employees across product, marketing, IT and support run surveys and experiments without engineering help while still enforcing strict data governance and privacy rules. To meet that need they standardized on Alchemer as their main feedback and data-collection platform, giving non‑engineers easy access to survey tools and built‑in dashboards while centralizing responses for consistent policy enforcement.

Using Alchemer, Mozilla’s IT team implemented an automated script that audits and removes PII from the company’s survey pool, applying a single process across millions of responses because all surveys live in one platform. The Alchemer-based solution scrubbed PII from millions of survey results, reduced liability and human intervention, supported a company-wide six‑month retention policy, and accelerated decision-making with real‑time dashboards used by about 60 employees across the organization.

Mozilla

Tyler Downer

Senior Quantitative User Researcher