Case Study: TechSoup achieves scalable, multilingual nonprofit surveying and eligibility vetting with Alchemer

How Alchemer helps TechSoup Survey and Qualify Nonprofits Around the World

TechSoup, a nonprofit that helps other nonprofits access donated and discounted technology, needed a scalable way to vet eligibility and better understand global nonprofit needs. To do this they use Alchemer to send eligibility and assessment surveys to as many as 1,000,000 U.S. and international organizations, and required strong localization and translation capabilities to reach diverse regions.

Alchemer provided a customizable survey platform with translation import/export (enabling surveys in 26 languages), HubSpot integration to prefill and update contact records, self‑assessment scoring, and automated email triggers. As a result, TechSoup can efficiently qualify organizations at scale, capture richer, regional data used with Connect Humanity to map the digital divide (e.g., comparing internet challenges by country), and keep cleaner contact data — all backed by responsive support from Alchemer.

TechSoup

Mike Yeaton

Senior Consultant