Whatfix B2B Case Studies & Customer Successes

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Whatfix is a game changing Performance Support platform that helps users achieve optimal performance by providing them quick and easy access to contextual information needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application, thereby eliminating the time spent in referring multiple resources for help and support.

Case Studies

Showing 48 Whatfix Customer Success Stories

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451 Research achieves increased platform adoption and faster research discovery with Whatfix

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How AbleTo Meets Exponential Demand for Mental Health Provision With Whatfix

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ACFS Port Logistics Streamlined User Testing & Training With Whatfix

Acorn Improved Recruitment Efficiency With In-App Training & Embedded Workflow Support

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Baystone Media achieves 47% fewer support tickets and 10% fewer inbound calls with Whatfix

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BeerBoard achieves faster employee onboarding and greater client independence with Whatfix

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bioMérieux Accelerated Contract Transformation ROI by Enabling Users in the Flow of Work

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BMC Remedyforce solves 10,000+ user queries and accelerates onboarding with Whatfix

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Cardinal Health achieves 24/7 self-service and accelerated user adoption with Whatfix

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City of Bakersfield Takes a User-First Approach to Back-Office Modernization With Whatfix

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How Compass Group Accelerated Contract Turnaround & CLM Process Adoption With Whatfix

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Comviva achieves major cuts in training content creation time (30–40 hrs to 8 hrs) and streamlines onboarding with Whatfix

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Corrigo achieves lower training and support costs with Whatfix

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Dimensions UK achieves rapid Iplanit adoption and improved data accuracy with Whatfix

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Experian achieves 72% productivity gain and cuts training & support costs with Whatfix

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How Ferring Pharmaceutical Supports Its Icertis Contract Management Transformation With Whatfix

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Grifols achieves increased Salesforce Lightning adoption and 400+ hours saved on training and support with Whatfix

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Hays Accelerates CRM Adoption & Improves Employee Engagement With Whatfix

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ICICI Bank accelerates onboarding and deepens customer engagement with Whatfix

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Lazada Group achieves empowerment of 155,000 sellers and reduced support queries with Whatfix

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Leading Technology Provider Transforms Product Adoption with Whatfix

ManpowerGroup achieves faster Connexys adoption and reduced training costs with Whatfix

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ManpowerGroup achieves seamless Bullhorn adoption and reduced support calls with Whatfix

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Customer Onboarding and Adoption Boom at Leading Hospitality Software Provider

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Maxwell Health reduces 25,000+ support queries with Whatfix

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Microsoft’s MSX Team Drove a 6x Copilot Adoption Surge with Whatfix

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Microsoft Eliminated Change Confusion & Secured Its Enterprise Systems With Whatfix

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NTEN Advances Its Digital Equity Vision With In-App Community Member Support

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How Old Mutual Transformed Its Advisor Experience With Whatfix

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OMRON Reduced Expense Claim Rejections in SAP Concur With In-App Tutorials

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PlanetHS achieves 190,000 support-ticket reduction and streamlined onboarding with Whatfix

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PlayOJO Reimagines Customer Onboarding and Gaming Experience with Whatfix

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How Reed Drove Its Digital Transformation Efforts With Whatfix

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Renewable Energy Group (REG) Reduces Time-to-Proficiency on Salesforce & Oracle's JD Edwards 50% With Whatfix

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Sentry Insurance achieves 40% faster customized end-user training and $950K+ savings with Whatfix

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Shield HealthCare achieves faster time-to-competency with Whatfix

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Smartbox Group achieves 20% fewer login errors, faster partner onboarding and improved gift experiences with Whatfix

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Sophos Firewall Saved $390,000 With In-App Technical Guidance and Self Support for Its Firewall Customers

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Sophos achieves 15% reduction in Sales Ops tickets (12,000 fewer annually) and 342% ROI with Whatfix

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Takealot.com achieves 30% seller self-training and 12% reduction in support costs with Whatfix

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Takealot Onboards New Sellers & Drives Advanced Feature Adoption With Whatfix

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The Select Group achieves faster time-to-competency and improved Bullhorn adoption with Whatfix

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Trotec Laser achieves a 60% reduction in Salesforce training efforts with Whatfix

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VanillaSoft achieves 50% increase in free-trial conversions and sales with Whatfix

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Vizient Eliminated 600 Hours of Contract Reworking by Streamlining Its CLM Workflows & Reducing User Errors

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Walsworth Publishing achieves rapid Salesforce adoption with Whatfix

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Windward Risk Managers Streamlined Policy Processing by Enabling Agents in the Flow of Work

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Wipro achieves global sales enablement and boosts sales efficiency with Whatfix

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