Case Study: Compass Group achieves faster contract turnaround and CLM adoption with Whatfix

How Compass Group Accelerated Contract Turnaround & CLM Process Adoption With Whatfix

Compass Group, the multinational food services company, needed to simplify its complex contract lifecycle management process and help legal, sales, and operations teams use Icertis more effectively. The company was creating large volumes of static training materials and needed a faster, more intuitive way to support 1,500+ users across its contracting workflow. Compass Group chose Whatfix for in-app guidance and digital adoption support.

Whatfix implemented interactive, step-by-step guidance across Icertis and Microsoft Dynamics 365, helping users complete tasks in the flow of work, reducing errors, and improving compliance. The solution cut training content creation time by 70%, accelerated onboarding and time-to-proficiency, and improved contract turnaround times. With Whatfix, Compass Group also gained a better way to share organizational updates and drive change management across its CLM users.

Compass Group

Shannon Kalwarovski

Legal Technology Manager