Case Study: Comviva achieves major cuts in training content creation time (30–40 hrs to 8 hrs) and streamlines onboarding with Whatfix

Streamline Onboarding and Reduce Content Creation Time Comviva’s Journey with Whatfix

Comviva, a global provider of mobile solutions and a Tech Mahindra subsidiary, was spending days onboarding and training customers for each product in its large suite—typically four to five days per client—with training videos taking 30–40 hours to produce and support articles about 24 hours. Customers struggled to find relevant material amid extensive documentation, creating a heavy support burden and slowing adoption.

By implementing Whatfix’s self-hosted digital adoption platform, Comviva delivered in-app walkthroughs, smart tips and a searchable self-help menu that made training contextual and on-demand. Creation time dropped to about 8 hours for videos (from 30–40) and roughly 3 hours for support content (from 24), support workload fell, and both customers and internal teams reported a markedly better onboarding and training experience.

Comviva

Prema Vibhute

Comviva Technologies