Case Study: Renewable Energy Group achieves 50% faster time-to-proficiency with Whatfix

Renewable Energy Group (REG) Reduces Time-to-Proficiency on Salesforce & Oracle's JD Edwards 50% With Whatfix

Renewable Energy Group, a fast-growing renewable fuels producer, struggled to onboard employees quickly and consistently across critical systems like Salesforce CRM and Oracle JD Edwards ERP. Its fragmented, outdated training approach made it hard for new hires to become productive, contributed to support overload, and increased the risk of accounting errors.

Whatfix implemented its digital adoption platform to deliver in-application guidance, step-by-step walkthroughs, self-service support, and analytics across REG’s applications. With Whatfix, Renewable Energy Group cut time-to-proficiency by about 50%—from roughly six months to three months—and reduced daily application-related IT support tickets by 83%, while also lowering accounting errors and improving user adoption.

Renewable Energy Group

Abby Essing

Operations Services