Case Study: ManpowerGroup achieves faster Connexys adoption and reduced training costs with Whatfix

How Manpowergroup Streamlined HR Platform Adoption with Whatfix Interactive Guidance

ManpowerGroup Netherlands faced a major change-management hurdle when it moved its recruitment operations to Connexys: training and getting fast product adoption across 650+ employees spread over two labels. Their existing approach—using change managers to train local ambassadors—was repetitive, expensive, hard to scale, and lacked consistency and multilingual support.

Working with implementation partner Talent Peaks, ManpowerGroup rolled out Whatfix’s multilingual, in-app interactive guidance starting with 200 users and expanding to ~500. Whatfix’s contextual step-by-step tooltips and 24/7 just-in-time self-help reduced manual training effort, accelerated onboarding and employee productivity, lowered support and training costs, and positioned the organization to expand the solution to other apps and locations.

ManpowerGroup

Steven Vastenhoud

Business Process Manager