Case Study: Dimensions UK achieves rapid Iplanit adoption and improved data accuracy with Whatfix

Dimensions UK Drives Iplanit Adoption With Whatfix

Dimensions UK is a British not-for-profit housing association supporting people with learning disabilities and complex needs, with over 7,000 staff. The organisation rolled out Iplanit to support its evidence-based Activate model, but low IT literacy and ineffective initial training left support workers hesitant to use the system, putting data quality and the programme’s benefits at risk.

By adopting Whatfix for in-app microlearning, contextual self-service help and multi-format training that auto-updates with system changes, Dimensions made learning simultaneous with doing and empowered front-line staff. The result: content creation time dropped 84% (new/update content in about 10 minutes), data accuracy rose 20%, and user adoption climbed from 10% to 50% within three months.

Dimensions

AJ Willis-Baxter

Digital Learning Lead