Case Study: Corrigo achieves lower training and support costs with Whatfix

Corrigo Uses Whatfix Worldwide To Reduce Customer Training Costs

Corrigo, a JLL company and leader in integrated facilities management, was struggling with rising onboarding and support costs for its SaaS Facilities Management software. A diverse, geographically distributed user base, highly customizable client instances, and frequent releases drove up training complexity and time-to-productivity, making traditional bootcamps costly and inefficient. Corrigo needed scalable, in-application guidance to reduce support demand and speed adoption.

Corrigo implemented Whatfix to deliver contextual, goal‑oriented walkthroughs, embedded videos, reusable support content, and scheduled alerts and pop-ups to guide users in the flow of work. The solution augmented instructor-led training, enabled users to self-solve issues, and configured guidance per instance, producing quick ROI: significantly lower training and support costs, reduced bootcamp time, higher user productivity, and consistently positive customer feedback.

Corrigo

Scott Mandery

Training & Content Development Manager