Case Study: The Select Group achieves faster time-to-competency and improved Bullhorn adoption with Whatfix

The Select Group Facilitated HCM Software Training With Whatfix

The Select Group (TSG), a technical services firm, needed to transition recruiters to a new Applicant Tracking System (Bullhorn) while training 175–200 new hires annually across multiple locations. Traveling employees to headquarters for instructor-led onboarding was costly and slow, and tenured staff needed faster, on-demand access to help so recruiters at all seniority levels could use the system efficiently.

TSG implemented Whatfix’s digital adoption platform—creating in-app Flows, a Self Help menu, pop-ups and beacons, and using analytics to target content gaps—to provide just-in-time guidance and searchable help inside Bullhorn. Over about eight months recruiters used Self Help 41,000 times with an 88.81% successful search rate, accelerating time to competency, reducing reliance on virtual ILT, improving manager coaching, and enabling continued expansion of training across the organization.

The Select Group

Eric Castorina

Director of Learning and Performance