Case Study: AbleTo achieves faster provider onboarding and scalable mental health care with Whatfix

How AbleTo Meets Exponential Demand for Mental Health Provision With Whatfix

Ableto, a virtual mental health provider, faced rapid growth in demand and needed to train a fast-expanding community of therapists and coaches quickly while improving the provider experience. Its existing learning process was slow and fragmented, making it hard for clinicians to find guidance in EnAbleTo and pulling clinical team meetings away from care-related work. Ableto turned to Whatfix and its Digital Adoption Platform (DAP) to support user onboarding, training, and self-support.

Whatfix implemented in-app step-by-step guidance, contextual walkthroughs, smart tips, and a searchable knowledge repository to deliver real-time help inside Ableto’s workflow and protect sensitive data. The results included a 10x increase in provider onboarding scale, 50% higher patient task completion, 100% of clinical team meetings focused on care improvement, and an estimated $71,000 saved in three months from reduced training and content-development time. Whatfix also helped reduce support inquiries and prepare Ableto for its migration to Salesforce Health Cloud.

Ableto

Regina Owens

Senior Manager of Learning & Development