Case Study: Grifols achieves increased Salesforce Lightning adoption and 400+ hours saved on training and support with Whatfix

How Grifols Integrated Whatfix to Simplify Employee Learning and Accelerate the Use of Company Applications

Grifols, a Barcelona‑headquartered global healthcare company with more than 24,000 employees, needed to transition its sales and marketing teams to Salesforce Lightning but faced low adoption, time‑consuming live training, manual help documentation, and a high volume of support queries that made onboarding and user support inefficient.

Grifols partnered with Whatfix to deliver in‑app self‑help, guided walkthroughs, and automated PDFs/videos, integrated with Service Cloud for ticketing and analytics. Within seven months they saved 400+ hours on training and support, increased Lightning adoption, accelerated new‑hire onboarding, reduced support queries and documentation time, and gained better insights to scale the program.

Grifols

Penelope Gatlin

Commercial Technology Analyst