Case Study: PlanetHS achieves 190,000 support-ticket reduction and streamlined onboarding with Whatfix

PlanetHS Reduced Its Training And Onboarding Effort Using Whatfix

PlanetHS is a US‑based athletics management software used by over a million people to streamline student athlete registration for high schools and middle schools. As adoption grew across 18 states, training relied on 45‑minute 1:1 calls that were time‑consuming, ineffective, and costly — PlanetHS needed a scalable way to train ~60K athletic directors, parents, and students, simplify the complex registration workflow, and reduce support volume.

Using Whatfix, PlanetHS built 41 in‑app walkthroughs and task‑based microlearning plans, autogenerated videos/PDFs, a role‑based self‑service help catalog, and contextual in‑app surveys to deliver real‑time, embedded training. The result: elimination of 190,000 support tickets, 320K successful walkthrough assists, 9M tooltip displays, 820K informational pop‑ups, a 5/5 user satisfaction score, and a dramatic reduction in training calls and basic support inquiries.

PlanetHS

Melissa Ochs

Training Manager