Case Study: ManpowerGroup achieves seamless Bullhorn adoption and reduced support calls with Whatfix

ManpowerGroup Partners with Whatfix to Seamlessly Transition its Recruiters to the Bullhorn Platform

ManpowerGroup, a global workforce solutions leader, needed to quickly and smoothly onboard recruiters to a new Bullhorn applicant tracking system. Traditional classroom training and eLearning left a gap for post-training support — a web page of resources saw low usage and recruiters preferred asking colleagues — so the North American L&D team sought an in-system, moment-of-need solution to reduce support overhead and improve adoption.

They integrated Whatfix’s digital adoption platform into Bullhorn and deployed 119+ step-by-step Flows plus Smart Tips, Beacons, Pop-ups and a personalized searchable Self-Help widget. The result: about 92% of recruiters who used Self-Help resolved their own issues, the dedicated Hypercare helpdesk was closed early due to low call volume, and ManpowerGroup is expanding Whatfix globally as part of its digital training strategy.

ManpowerGroup

Jill Busch

Director of Learning and Development