Case Study: BMC Remedyforce solves 10,000+ user queries and accelerates onboarding with Whatfix

How BMC Solved 10,000+ User Queries With 34 Whatfix Interactive Guides

BMC Remedyforce, a complete IT Service Management solution built on Salesforce’s Force.com platform and part of BMC’s 36 years of IT leadership (≈$2B revenue, 10,000+ customers), faced escalating trial-user dropouts during initial setup and needed a better self-service onboarding experience.

Remedyforce selected Whatfix and added 34 interactive in-app guides in the Summer ’16 release that run on Salesforce pages and adapt to demo data, browser and locale. The guides reduced training needs and time-to-productivity, solved 10,000+ user queries, supported multiple languages, and enabled expansion of Whatfix licenses across other BMC products.

BMC

Paresh Naik

Senior Manager