Case Study: Ferring Pharmaceuticals achieves better contract management and faster execution with Whatfix

How Ferring Pharmaceutical Supports Its Icertis Contract Management Transformation With Whatfix

Ferring Pharmaceuticals, a global research-driven biopharmaceutical company, needed to improve its contract management process while implementing Icertis Contract Management. The organization faced the challenge of helping employees navigate thousands of contract tasks and workflows efficiently, while also ensuring compliance and reducing support burden.

Whatfix provided digital adoption guidance through its DAP, delivering contextual help, step-by-step instructions, and a knowledge repository at the moment of need. As a result, Ferring accelerated contract execution, improved the Icertis user experience, reduced contract support inquiries, and gave Legal Operations more time to focus on innovation.

Ferring Pharmaceuticals

Sheila Dusseau

Head of Global Legal Operations