Freshworks achieves 88% UK public sector growth with Stotles
B2B Case Studies Featuring Freshworks as the Customer
Explore case studies featuring Freshworks as the customer — learn how vendors and partners helped Freshworks solve real business challenges.
Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks' headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.
Case Studies
Showing 35 Success Stories about Software and Services used by Freshworks
Freshworks reduces CPL by 70% with Paperflite Cleverstory
Freshworks
Ashwin Subramaniam
Campaign lead
Freshworks achieves 30% YoY growth in affiliate-sourced MRR with PartnerStack
Freshworks
Anitha Sridhar
Affiliate Partnerships & Growth
Freshworks selects 50+ fresh graduates for upskilling with iMocha
Freshworks Scales to One Million Requests per Minute Using Amazon RDS for MySQL
Freshworks
Kiran Darisi
Co-Founder
Freshworks Empowers Collinson to Self-Serve with Omnichannel Engagement Solution
Freshworks
Chris Barrow
Solutions Architect
Freshworks supercharges its Marketplace with AWS Lambda
Freshworks
Satwik Hebbar
Director of Engineering
Freshworks Gets 3,000 New Online Leads with Sociabble
Freshworks achieves up to 55% lower cost per lead with LinkedIn Marketing Solutions
Freshworks
Ramesh Ravishankar
Senior Director - Digital Marketing
Freshworks speeds up security review process by 7.5 days
Freshworks
Ski (Senthil Kumar Iyyappan)
Deputy Chief Information Security Officer
How Accord Optimizes Freshworks’ Sales Execution & Multithreading
Freshworks
Shawn Hensley
Regional Vice President of Enterprise Sales
Freshworks - Customer Case Study
Freshworks
Dennis Woodside
President
The role RandomCoffee plays in supporting Freshworks Women’s 360 groups to leverage their careers
Freshworks
Hannah Wilson Baffoni
Senior Account Manager
Freshworks automates digital reward distribution with Xoxoday
Freshworks
Sandeep John
Head of Field Marketing
Freshworks speeds supplier onboarding and boosts efficiency with Graphite Connect
Freshworks
Sheel Patel
Head of Strategic Sourcing
Freshworks Reduces Lambda Latency with Sedai Autonomous Optimization
Freshworks boosts demo bookings by 57% with RevenueHero
Freshworks
Yeshwanth K
GTM Product Management
Freshworks achieves 57,000+ hours saved annually with Seismic
Freshworks
Ian Tickle
Chief of Field Global Operations
Freshworks increases career opportunities for underprivileged youth with iMocha’s skills assessments
Freshworks
Shanmuga Anandaraman
Director of Social Impact
Freshworks achieves real‑time, high‑performance chat analytics with Citus Data (Citus Cloud)
Freshworks
Deepak Balasubramanyam
Technical Architect
Freshworks achieves effortless scaling, automated failover, and faster application performance with Redis Enterprise Cloud (Redis)
Freshworks
Naren Janakiraman
Director
Freshworks - Customer Case Study
Freshworks
Anand Venkatraman
Vice President
Freshworks achieves 65% cloud-cost savings and reliable AWS OpsWorks automation with Spot (Spotinst Elastigroup)
Freshworks
Pradeep Thangavel
Engineering Manager, Site Reliability Engineering
How Freshworks established a brand presence in the UK using trend-jacking and timely communications
Freshworks
Shaun Earey
Marketing Lead
Freshworks generates 515+ leads and becomes Social Selling champions with Sociabble
Freshworks
Neetha Edwin
Regional Marketing Lead
Earning 75 Link Mentions on DR70+ Websites in 3 months
Freshworks achieves faster global hiring and meets diversity goals with LinkedIn Talent Solutions
Freshworks
Suman Gopalan
Chief HR Officer
Freshworks achieves a 20% increase in feature adoption with Heap
Freshworks
Gireesh Subramanian
Director of Product Management
Freshworks achieves better marketing optimization and customer insights with Google Cloud and Looker
Freshworks
Ramesh Ravishankar
Senior Director
Freshworks Achieves Predictable Revenue from Digital Channels with Uptempo
Freshworks achieves faster help desk ticket resolution with Databricks
Freshworks
Prasad Ramakrishnan
Senior Vice President of IT and Chief Information Officer
Freshworks Analyzing customer touchpoints and sales performance with Google
Freshworks
Ramesh Ravishankar
Senior Director—Marketing
Freshworks achieves improved responsiveness and reliability with Sumo Logic
Freshworks
Pradeep Thangavel
Engineering Manager, Site Reliability Engineering
Freshworks achieves 30% faster negotiations with TermScout
Freshworks scales HR and benefits for rapid growth with Sequoia
Freshworks
Nathan Sheranian
Senior Director of Human Resources
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