Freshworks Improves Feature Adoption by 20% with Heap
Freshworks
Gireesh Subramanian
Director of Product Management
Freshworks
Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks' headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.
Case Studies
Showing 34 Freshworks Customer Success Stories
Freshworks Powers Real-Time Chat Analytics with the Citus Cloud Database
Freshworks
Deepak Balasubramanyam
Technical Architect
Freshworks Enjoys Effortless Scaling, Automated Failover, and a Seamless Developer Experience with Redis Enterprise Cloud
Freshworks
Naren Janakiraman
Director
Freshworks - Customer Case Study
Freshworks
Anand Venkatraman
Vice President
How Freshworks launched the Happy Sales campaign using Paperflite’s Cleverstory and reduced its CPL by 70%
Freshworks
Ashwin Subramaniam
Campaign lead
Freshworks integrates Spotinst Elastigroup to automate AWS-Opsworks on Spot Instances
Freshworks
Pradeep Thangavel
Engineering Manager, Site Reliability Engineering
How Freshworks established a brand presence in the UK using trend-jacking and timely communications
Freshworks
Shaun Earey
Marketing Lead
How Freshworks’ Salesforce Became Social Selling Champions
Freshworks
Neetha Edwin
Regional Marketing Lead
Freshworks Gets 3,000 New Online Leads with Sociabble
Earning 75 Link Mentions on DR70+ Websites in 3 months
Freshworks fosters a diverse and happy workplace with LinkedIn
Freshworks
Suman Gopalan
Chief HR Officer
Freshworks software training academy opens career opportunities for underprivileged youths with iMocha’s skills assessments
Freshworks
Shanmuga Anandaraman
Director of Social Impact
Freshworks shortlists 56 fresh graduates for upskilling
Analyzing customer touchpoints and sales performance with Google
Freshworks
Ramesh Ravishankar
Senior Director
Freshworks integrates by Spot to automate AWS-Opsworks on spot instances
Freshworks
Pradeep Thangavel
Engineering Manager, Site Reliability Engineering
How Freshworks is Turning Digital Channels into Predictable Revenue Streams
Satisfying customers through better help desk support
Freshworks
Prasad Ramakrishnan
Senior Vice President of IT and Chief Information Officer
Freshworks Analyzing customer touchpoints and sales performance with Google
Freshworks
Ramesh Ravishankar
Senior Director—Marketing
Freshworks taps Sumo Logic to deliver operational insights and guidance for fine-tuning its infrastructure to provide better responsiveness and reliability
Freshworks
Pradeep Thangavel
Engineering Manager, Site Reliability Engineering
Freshworks 30% Reduction in Negotiation Time
Freshworks Scales HR and Benefits for Rapid Growth
Freshworks
Nathan Sheranian
Senior Director of Human Resources
Freshworks speeds up security review process by 7.5 days
Freshworks
Ski (Senthil Kumar Iyyappan)
Deputy Chief Information Security Officer
How Freshworks grew 30% YoY in affiliate sourced MRR
Freshworks
Anitha Sridhar
Affiliate Partnerships & Growth
Freshworks Scales to One Million Requests per Minute Using Amazon RDS for MySQL
Freshworks
Kiran Darisi
Co-Founder
Freshworks Empowers Collinson to Self-Serve with Omnichannel Engagement Solution
Freshworks
Chris Barrow
Solutions Architect
Freshworks supercharges its Marketplace with AWS Lambda
Freshworks
Satwik Hebbar
Director of Engineering
How Freshworksis getting Conversation Ads right and lowering CPL by up to 55%
Freshworks
Ramesh Ravishankar
Senior Director - Digital Marketing
How Freshworks optimised Stotles to accellerate their pubic sector sales and make big wins
How Accord Optimizes Freshworks’ Sales Execution & Multithreading
Freshworks
Shawn Hensley
Regional Vice President of Enterprise Sales
Freshworks - Customer Case Study
Freshworks
Dennis Woodside
President
The role RandomCoffee plays in supporting Freshworks Women’s 360 groups to leverage their careers
Freshworks
Hannah Wilson Baffoni
Senior Account Manager
Freshworks used Xoxoday to automate and distribute digital gifts.
Freshworks
Sandeep John
Head of Field Marketing
Freshworks Slashes Supplier Onboarding Times and Boosts Efficiency
Freshworks
Sheel Patel
Head of Strategic Sourcing
How Freshworks Autonomously Optimized its AWS Lambda Developer Platform
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