Case Study: Freshworks speeds supplier onboarding and boosts efficiency with Graphite Connect

Freshworks Slashes Supplier Onboarding Times and Boosts Efficiency

Freshworks, a provider of AI-powered customer and employee experience software, faced a lengthy and manual supplier onboarding process that took four to six weeks and created security risks. To tackle this, they partnered with Graphite Connect to automate workflows and improve data validation.

By implementing Graphite's supplier management platform, Freshworks automated its sourcing workflow, allowing vendors to input their own data. This solution slashed onboarding times by 50%, reducing the process to as little as one week. Graphite also provided enhanced security screenings and centralized document management, significantly boosting efficiency and reducing risk for Freshworks.

Freshworks

Sheel Patel

Head of Strategic Sourcing