Case Study: Freshworks achieves improved responsiveness and reliability with Sumo Logic

Freshworks taps Sumo Logic to deliver operational insights and guidance for fine-tuning its infrastructure to provide better responsiveness and reliability

Freshworks, a San Mateo–based SaaS company with 2,500 employees and over 100,000 customers, needed better visibility into its all-cloud stack to prevent outages, latency and other service interruptions across diverse B2B and B2C workloads. Its Site Reliability Engineering team found legacy monitoring tools couldn’t deliver the intelligence required to predict abnormalities or scale resources during peaks and valleys.

Freshworks standardized on Sumo Logic to aggregate machine data, deploy AI-driven alerting, outlier detection and time-compare analytics, and rollout live dashboards across SRE, development and support teams. The platform improved predictive detection and troubleshooting, reduced noisy alerts, sped incident response, broadened internal adoption and laid the groundwork for continued customer growth and infrastructure scalability.

Freshworks

Pradeep Thangavel

Engineering Manager, Site Reliability Engineering